Privacy Policy

Effective Date: August 2025

Welcome to the official store for VAL6 Radiant Heaters, operated and fulfilled by Rock Energy Systems LLC (“we”, “us”, or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website and make purchases through our online store.

1. Information We Collect

We collect the following types of information when you use our site:

a) Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via our payment provider)

  • Product order details

b) Information Collected Automatically

When you visit our site, we automatically collect certain technical data, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

This data is collected through cookies and tracking tools like:

  • Google Analytics

  • Meta (Facebook) Pixel

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve website performance and product offerings

  • Conduct marketing and retargeting campaigns through platforms like Google and Facebook

  • Comply with legal obligations

3. Sharing of Your Information

We do not sell your personal information. However, we may share your data with:

  • Payment processor: our payment provider (for secure payment handling)

  • Shipping carriers:

    • UPS (for parts shipping with rates calculated at checkout)

    • Freight services (for large heaters, shipped free of charge)

  • Service providers for analytics and advertising (e.g., Google and Meta)

  • Government or legal authorities where required by law

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Remember your preferences

  • Analyze site usage

  • Serve targeted ads

You can manage or disable cookies through your browser settings, though this may affect your shopping experience.

5. Payment Security

We do not store or process credit card details on our servers. All transactions are processed through our payment provider, which uses industry-standard encryption and security protocols.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Opt-out of marketing communications at any time

  • Request data portability

7. Data Retention

We retain order and customer data only as long as necessary to fulfill the purposes outlined above and to comply with our legal and tax obligations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top. Continued use of the site constitutes acceptance of those changes.